Customer Service Specialist, Netherlands
Our client is a global biopharmaceutical company, dedicated to bringing biosimilar medicines to market, ensuring high-quality biologics are available to more patients at cost effective prices. Since their launch in 2012 they have developed the industry's most rapidly advancing biosimilar medicines portfolio and become leaders in this field.
As a result of their success continued, a newly created office-based position is now available at their European HQ in the Netherlands for a Customer Service Specialist. Working full time from the office, this position involves day-to-day interactions with customers (providing product and service information, ensuring all inquiries on product sales orders, and general product information, are responded to in a professional manner); additionally, the jobholder will also be responsible for building internal capabilities for proper management of all Controlled Distribution System (CDS) activities and for producing compliant reports on all relevant customer interactions.
Key Customer Service tasks will include:
Tasks related to the Controlled Distribution System (CDS):
Skills required:
The successful applicant will be invited to start work as soon as they are available to do so, and will be rewarded with a generous basic salary and performance based bonus of up to 20%.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.